Express Dispatch and Shipping
Shipping of your product.
Most orders within Australia are shipped by Australia Post.
Shipping Costs (Australia)
Our prices depend on the total weight and size of your order
To find the total weight of the order add the items you wish to purchase into the shopping cart and the shipping costs will be automatically calculated and displayed.
Shipping Costs (International)
All of our international orders will be shipped by the best carrier (Australia Post or courier)
Delivery Of Your Products
Orders are dispatched from various WorksafeGEAR distribution centres around Australia.
WorkSafeGEAR proudly works with a highly streamlined dispatch process, with most items being dispatched as soon as payment is received by the close of business on the 2nd full working day. 95% of all orders placed with WorkSafeGEAR are in stock. Non-stocked items can take between 15 - 30 days for dispatch. All orders are processed in the order of being received with Express Postage orders taking priority.
In most instances estimated delivery times from the time of dispatch will be displayed at checkout, and are based on ALL products being in stock at the time of ordering:
1-2 Business Days - Capital Cities, Brisbane, Perth, Melbourne, Sydney, Adelaide, Darwin and Hobart
5-10 Business Days - Regional Australia
The above estimated delivery times are in business days (Monday through Friday) excluding public holidays.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated times may change due to changes in supply or circumstances beyond our control. Over 98% of all orders are shipped the same day. If an item is NOT in stock, delivery can take between 15 - 30 days. However, if we can substitue the product for either a better or similar product that is in stock, we will contact you. NON-stocked products are not returnable.
If your product has not arrived after the estimated delivery time, please contact us by email at firstname.lastname@example.org, by REPLYING to your order confirmation email with a brief message.
Unless otherwise agreed to by WorkSafeGEAR, we will deliver your products to the address indicated on your order confirmation. If no-one is available to recieve the delivery, our carrier (Fastway or Australia Post) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.
We will use our reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.
Upon dispatch of your order you will receive a copy of your invoice by email, along with parcel tracking details.
All items are sent via Australia Post, excluding items of a larger weight and/or dimension which are sent via TNT or Toll couriers. WorkSafeGEAR have partnered with Australia Post and Fastway Couriers, two of Australia's largest and most trusted courier companies to offer you prompt and safe shipping across Australia.
In the event of express shipping being requested for an item(s) that is not in stock, you will only be charged standard shipping, and the item(s) will be shipped in such a way as to ensure it gets to you as fast as possible.
WorkSafeGEAR is able to deliver your items to your home, work or P.O. box address Australia wide, including all properly addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory, and you will be notified during the checkout process if this is necessary. For help with postage, please call our Help Centre on 1800 SAFE GEAR (723 343).
In most cases, international shipments are delivered in a timely manner of up to 5 working days. However, it can take several weeks depending on your country's customs regulations. All international orders are shipped via Australia Post or the relevant courier.
For all international orders we are not responsible for customs clearance or any duties or taxes that might be charged.
Placing Your Order
You may place an order by entering the quantity desired of a particular product(s) on the WorkSafeGEAR web site and clicking the "Buy NOW" button.
When you place your order, you will be issued with an order number by email. Please ensure the email you supply us with is correct.
By placing an order, you make an offer to us to purchase the products you have selected, however, we do not formally accept your offer until payment is validated.
WorkSafeGEAR will make every effort to supply the selected products to you, and will notify you of your order being processed by sending you an order confirmation and confirm the total cost via email.
We will confirm acceptance of your order by sending you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone. WorkSafeGEAR reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at our discretion.
Our Online Prices are unbeatable. Buy NOW!
The store price is the reccomended retail sale price suggested by the manufacturer or distributor of the merchandise.
Customers should note that the store price is the applicable indicative price at the time of listing, and may not reflect current market conditions.
The store price stated is an average across all our stores and distribution centres and may differ when purchasing offline.
WorkSafeGEAR is committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.
Get that corporate credit card out and take advantage of the ONLINE pricing. Extend your credit with 30-45 day payment terms on most credit cards and watch your frequent flyer points grow.
You can place a order online, but if you wish to use a company PO with credit terms, you will be charged STORE PRICE on your tax invoice. (only available to approved customers on account)
WorkSafeGEAR in its absolute discretion may from time to time provide discount coupons to existing and/or new customers.
Coupons can only be used towards the payment of products on our website.
Coupons can only be used in accordance with the Terms and Conditions under which the coupons are issued.
Any Terms and Conditions governing the use of a coupon will accompany that coupon. WorkSafeGEAR will determine the content of Terms and Conditions governing Coupons in its absolute discretion.
WorkSafeGEAR reserves the right to change prices for products displayed on WorkSafeGEAR.com at any time.
At WorkSafeGEAR you can shop with total peace of mind.
To return an item:
- Send an email to email@example.com stating your order number (found in your confirmation email) and the item/s you wish to return.
- Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address.
- Please ensure you include this RMA number with your returned item/s to enable us to process your refund promptly.
- Notify us of your intention to return the item/s within 7 days of us dispatching your order to you.
- The returned item/s must be received by us within 7 days of us providing you with an RMA number.
- The item/s must be returned to us in new condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact.
- The item/s must NOT be opened, used, worn or damaged, and in 100% re-saleable condition when we receive them back.
- The item/s are securely packed for return postage to ensure that the item and packaging is received back in original and re-saleable condition.
- Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
- Although products can be returned, the cost of any freight incurred is the responsibility of the customer.
- Custom manufactured products, NON stocked items and Specials and Clearance items are not returnable.
- Your refund will be the amount you paid for the item/s returned (not including freight), net of a restocking fee of 15% of the invoiced total. The appropriate tax amount will be included with your refund.
- Shipping / handling / packaging costs are not refundable on returns.
- All refunds will attract a 15% processing/admin/handling fee, to avoid this please call or email to check stock availability.
- Our Sales team are NOT authorised to organise refunds over the phone, all request for refunds must be emailed.
- We reserve the right to issue a store credit in preference to a refund.
- Refunds may take up to 30 business days to be processed after receiving your returned item/s, and payed by cheque.
NON RETURNABLE / REFUNDABLE ITEMS
Due to safety laws and WorkSafeGEAR's strict quality control we cannot accept RETURNS on certain products. As we are unable to verify the integrity of the product once it has been dispatched from our facility. We are unable to accept returns on the following product categories. Lifting, Rigging, Height Safety, First Aid, Respiratory and Rescue Equipment.
NON stocked items that require ordering from our supply chain are also NON returnable products, to avoid this please call or email to check stock availability.
When a Refund is arranged:
Refunds include all shipping and associated costs for the DOA product.
No refund will be given to you until WorkSafeGEAR has received the DOA Product from you.
Refunds will be issued by cheque and may take up to 30 business days.
Made to order or custom items are NON returnable.
Product Problems After Delivery
If your order is incomplete, your item arrives DOA (Dead On Arrival), or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, WorksafeGEAR will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 30 day period, Customer Service Management will consider each claim on a case by case basis on its merits.
Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective product to us. You will be obliged to pay for the return of the product if the item is sent after 30 days from dispatch.
We will make arrangements with you for the return of the product.
The delivery time for the replacement product will be the same as stated for the original product.
Replacement products are provided with the same warranty, if any, as the returned product.
Goods Return Authorisation - A Must Have
A Goods Return Authorisation (GRA) is required for both replacement products and refunds.
Where Customer Service has provisionally determined that a product is DOA, Customer Service will issue you with a GRA. Products cannot be returned without a GRA. The product should be returned to WorkSafeGEAR within 30 calendar days of the issuance of the GRA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation or registration that shipped with the product.
When a Replacement Product is arranged:
A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned DOA product.
The delivery time for the replacement product will be the same as stated for the original DOA product.
Replacement products are provided with the same Limited Warranty as the DOA product.
Some Products - Manufacturer Only Warranty
Some Products sold through WorkSafeGEAR are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.
For items advertised and sold with manufacturer warranties, we would ask that you contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, WorkSafeGEAR will replace the item or issue a refund of your purchase price for that item.
Your Data - Use And Protection
By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. If you so indicate on the appropriate section of your order form, by placing your order you also agree that we may use such data, other than credit card or bank details, in order to provide you with information from time to time on other WorkSafeGEAR products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other WorkSafeGEAR Products, you should indicate your non-agreement on the appropriate section of your order form.
You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such a request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.
Credit Card Fraud
Whilst WorksafeGEAR employs the latest in Secure Sockets Layer technology software for its transactions with our customers, WorkSafeGEAR will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of WorkSafeGEAR. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in WorkSafeGEAR for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option WorkSafeGEAR, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
WorkSafeGEAR reserves the right to change the Terms and Conditions of sale at any time.
No WorkSafeGEAR employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
WorkSafeGEAR shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of WorkSafeGEAR, and WorkSafeGEAR shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia and shall be subject to the non-exclusive jurisdiction of the courts